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**Customer Experience Manager
2 months ago
We are a pioneering cruelty-free beauty brand, committed to generating positive economic, social, and environmental impact. Our mission is to empower people and enrich our planet.
Job SummaryWe are seeking an Aspirational Leader to support our Store Management team in driving retail excellence, strong sales results, and an engaging customer experience. As a key member of our team, you will be responsible for handling customer concerns, problem-solving, and communicating effectively with your team.
Key Responsibilities- Customer Focus: Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
- Problem-Solving: Problem-solve effectively and proactively, using available resources to drive results.
- Store Operations: Creatively support the upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
- Team Leadership: Communicate effectively and act as a flexible and responsible role model to your team.
- Market Knowledge: Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
- Customer-Facing Experience: Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
- Operational Skills: Ability to communicate and listen effectively and demonstrate operational skills.
- Interpersonal Skills: Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
- Personal Qualities: A positive mindset with the willingness to continuously develop yourself.
- Time Management: Ability to multitask, manage time, and work flexible hours.
- Independence: Ability to work independently with minimal direction.
- Comprehensive Onboarding: Comprehensive onboarding in your new position.
- Training and Development: Training hours for you and your team as needed.
- Employee Benefits: A 50% staff discount on regular products and 30% on gifts, freebies, paid volunteer days, and opportunities to grow within the brand.
- Work-Life Balance: Ability to offer a real living wage to your Customer Consultants and encouragement and support to be exactly who you are.
- Collaborative Skills
- Purpose
- Personal Conduct
- Leadership
- Commerciality
