Expert Claims Specialist

4 days ago


Laval, Quebec, Canada CAA Club Group Full time

About Us

At CAA Club Group, we offer specialized insurance solutions to individuals and businesses to protect Canadian families and businesses through our network of partner brokers. As a member of the CAA Club Group, we are an employer that values equality and a work environment that fosters collaboration, trust, and growth to ensure success. We prioritize a positive work dynamic to provide the best for our associates, brokers, and clients.

Who We Are

Get ready to propel your career to new heights. Life at CAA Club Group is fast-paced, performance-driven, and rewarding. We encourage professional development and continuous learning for our associates and regularly recognize their exceptional achievements and results.

We are concerned. We are leaders. We are innovators. We collaborate.

We know how to work hard and celebrate with dignity. We love doing what's right and feeling good.

Job Information

Analyze and process claims related to various insurance product ranges: residential, automotive, motorcycle, trucking, business insurance, and guarantee programs. • Examine insurance contract guarantees to determine claim eligibility. • Conduct investigations by collecting statements, establishing loss amounts, negotiating, and settling claims, etc. • Evaluate the possibility of subrogation and pursue it if necessary. • Guide and direct external suppliers to ensure the efficiency of the investigation, control, and claim settlement process. • Prepare correspondence and submit required reports. • Handle payments or payment refusals. • Maintain sufficient reserve amounts.

Your Profile


• College diploma. • Hold a claims adjuster license in personal and commercial insurance. • Minimum 5 years of experience in claims. • Holding a PAA or FPAA title or being in the process of obtaining it is an asset. • Bilingual in French and English, spoken and written; English proficiency is required as the person will need to communicate regularly with colleagues from other provinces. • Excellent verbal and written communication skills. • Excellent analytical, organizational, decision-making, and problem-solving skills. • Execute multiple tasks simultaneously and assume roles with increasing responsibilities related to various insurance product ranges. • Master Word and Excel.

Benefits for You


• Comprehensive and competitive compensation and benefits package. • Annual performance-based bonus program. • Annual merit-based salary increase. • Registered pension plan with a 50/50 employer-employee contribution. • Free CAA-Québec membership card.

Our Commitment

As an organization, we focus on safety, which includes the safety and well-being of our associates. Therefore, you must be and remain fully vaccinated as a condition of employment.



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