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Reservation Specialist

3 months ago

Blainville, Quebec, Canada RSTJ Full time

Job Title: Reservation Specialist

We are a prominent player in the hospitality sector seeking a committed Reservation Specialist to enhance our customer support team. If you possess outstanding communication abilities, thrive in a dynamic setting, and are dedicated to delivering exceptional customer care, we would like to hear from you.

Key Responsibilities:

  • Manage incoming calls and address inquiries through various communication channels.
  • Handle, adjust, or cancel accommodation bookings as needed.
  • Reach out to clients to propose additional services for their current bookings.
  • Classify incoming calls for efficient handling.
  • Acquire comprehensive knowledge of all services provided by our partners.
  • Route incoming calls to the relevant department.
  • Execute other reservation-related tasks as required.

What We Provide:

  • Contemporary work atmosphere.
  • Flexible shifts including daytime, evening, and weekends.
  • Options for both full-time and part-time employment.
  • Attractive salary starting at $14.25/hr ($13.80/hr during initial training).

Essential Qualifications:

  • Deliver outstanding customer service consistently.
  • Manage a high volume of incoming calls effectively.
  • Fluency in both French and English is essential.
  • Proficient in various computer applications.
  • Strong collaborative spirit and sense of accountability.
  • Ability to maintain confidentiality and pay attention to detail.

Preferred Qualifications:

  • Experience in the hospitality industry or call center environment.
  • Familiarity with reservation management software.
  • Excellent communication and multitasking capabilities.
  • Adaptability and a compassionate approach.
  • Patience in customer interactions.