Inside Sales Representative

3 weeks ago

Blainville, Quebec, Canada Doman Building Materials Group Ltd Full time
Job Summary

Doman Building Materials Group Ltd is seeking a highly skilled Inside Sales Representative to join our team. As a key member of our sales force, you will play a primary role in creating excellent customer service and laying the groundwork for successful orders.

Key Responsibilities
  • Work with the Sales Specialist - EWP to deliver and maintain programs and services.
  • Support customer relationships within an established dealer network using exceptional service skills and proactive sales techniques.
  • Respond accurately and efficiently to orders received by telephone, fax or e-mail using the company's computerized ordering system.
  • Monitor EWP inventory levels and communicate upcoming customer needs to the Purchaser.
  • Assist with customer inquiries regarding product availability and delivery information.
  • Work as a liaison between the customer and all internal departments.
  • Prompt and accurate entry of credits and returns.
  • Read technical project documents, including plans and specifications for EWP and exterior siding.
  • Review the list of materials and prepare quotations required for these projects.
  • Prepare take-offs and estimates for customer projects.
  • Plan EWP cuts and coordinate the cut schedules with Operations.
Requirements
  • Excellent customer service skills and professional telephone manner.
  • Demonstrated ability to anticipate customer needs.
  • Comfortable with conducting outbound phone calls to existing customers.
  • Minimum three years of sales experience.
  • The ability to read blueprints and experience with CAD and Planswift software are assets.
  • Able to quickly learn technical information specific to the building industry.
  • Working knowledge of wood frame residential construction is an asset.
  • Must be highly organized with strong analytical skills.
  • Self-motivated, collaborative and take a proactive approach to meeting customer needs.
  • Excellent communication skills both written and verbal with an ability to influence sales over the phone.
  • Proficient with Excel, Word, and Outlook; good keyboarding and computer skills.
  • Aptitude for numerical calculations.
  • Excellent knowledge of French is a job requirement.
  • Bilingualism (French and English) is a job requirement.
  • High school graduation is a requirement.
  • Formal sales training is desirable.
Benefits
  • Base salary.
  • Annual incentive plan based on company performance.
  • Supplementary health insurance.
  • Group pension scheme with matching employer contributions.
  • Option to purchase Doman shares at a reduced price.
  • Fitness reimbursement.
  • Education reimbursement.
  • Employee Referral Bonus.
  • Scholarships for children.
  • Discounts on product purchase.

This is not an exhaustive list of the responsibilities, duties, skills, requirements or working conditions associated with this position. While this document is intended to be an accurate reflection of the position, Doman reserves the right to modify the job description or require additional duties to be performed as required without this being construed as a change of position or constructive dismissal.

Doman welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Applicants must be legally able to work in Canada without sponsorship.

We thank you for your interest. However, we will only contact those candidates who are selected for an interview.

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