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Customer Service Liaison

2 months ago

Montreal, Quebec, Canada WIPTEC Full time

Job Summary

WIPTEC is seeking a highly organized and detail-oriented Customer Service Liaison to join our team. As a key member of our operations team, you will play a critical role in ensuring seamless communication between customers, operations, and carriers.

Key Responsibilities

  • Coordinate and transmit information between customer requests and our operational processes.
  • Act as an intermediary between operations, customers, and carriers, ensuring timely and accurate communication.
  • Coordinate and communicate the receipt and dispatch of merchandise, ensuring efficient logistics.
  • Rigorously maintain data and information in our Warehouse Management System (WMS).
  • Manage, plan, and follow up on customer returns and inbound and outbound transfers.
  • Administer daily tasks and projects to support the operations team.

Requirements

  • Sense of priorities and agility to accomplish tasks in a dynamic environment.
  • Excellent sense of work organization and time management.
  • Strong ability to work with computer systems and software.
  • Initiative and ability to work in a team and under pressure.
  • Excellent interpersonal skills and communication abilities.

Working Environment

  • Ambient temperature, even in a heatwave.
  • Continuous work with a stable and predictable schedule.
  • Nice working atmosphere and a clean working environment.
  • Access to a renovated break room and a large outdoor terrace.
  • Varied tasks and opportunities for growth and development.

Our Advantages

  • Group insurance, including dental and access to an Employee Assistance Program (EAP).
  • Sick leave and mobile benefits.
  • Fixed and regular work schedule.
  • Payment for Personal Protective Equipment (PPE).
  • Permanent position with opportunities for advancement.
  • Group Registered Retirement Savings Plan (RRSP).
  • Referral bonus program.