Current jobs related to Support Team Lead - Québec, Quebec - PG Solutions Inc.
-
Support Team Lead
1 month ago
Québec, Quebec, Canada PG Solutions Inc. Full timeDescriptionWe are seeking a highly skilled and experienced professional to lead our support team and manage projects related to our ERP software dedicated to law professionals. The successful candidate will be responsible for driving team performance, developing and maintaining a comprehensive knowledge base, and building strong relationships with customers...
-
Support Team Lead
1 month ago
Québec, Quebec, Canada PG Solutions Inc. Full timeDescriptionWe are seeking a highly skilled and experienced professional to lead our support team and manage projects related to our ERP software dedicated to law professionals. The successful candidate will be responsible for driving team performance, developing and maintaining a comprehensive knowledge base, and building strong relationships with customers...
-
Support Team Lead/Project Manager
3 hours ago
Québec, Quebec, Canada PG Solutions Inc. Full timeDescriptionWe are seeking a Support Team Lead/Project Manager to join our team at PG Solutions Inc. This dynamic individual will lead our support team and manage projects related to our ERP software dedicated to law professionals.Key Responsibilities:Lead and manage the support team to ensure timely and effective resolution of customer issues.Drive...
-
Support Team Lead/Project Manager
3 weeks ago
Québec, Quebec, Canada PG Solutions Inc. Full timeJob Description:We are seeking a highly skilled and experienced Support Team Lead/Project Manager to join our team at PG Solutions Inc. The successful candidate will be responsible for leading our support team and managing projects related to our ERP software dedicated to law professionals.Key Responsibilities:Lead and manage the support team to ensure...
-
Team Lead
3 weeks ago
Québec, Quebec, Canada Roots Full timeLead a team to deliver exceptional customer experiences and drive sales growth in a retail environment. Reporting to the Store Manager, the Team Lead supports the leadership team by ensuring consistent positive customer experiences are delivered on the sales floor. Key responsibilities include: Creating a customer-centric atmosphere on the sales floor...
-
Support Team Lead/Project Manager
3 days ago
Québec, Quebec, Canada PG Solutions Inc. Full timeJob Description:We are seeking a Support Team Lead/Project Manager to join our team at PG Solutions Inc. The successful candidate will be responsible for leading our support team and managing projects related to our ERP software dedicated to law professionals.Responsibilities:Lead and manage the support team to ensure timely and effective resolution of...
-
Team Lead
2 months ago
Québec, Quebec, Canada Roots Full timeNature & Scope:Reporting to the Store Manager, the Keyholder is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered onthe sales floor to profitably grow top-line sales.Key accountabilities and responsibilities include the following Creates and leads an atmosphere on the sales floor...
-
Tech Support Team Lead
3 weeks ago
Québec, Quebec, Canada Top Remote Talent Full timeJob Title: Tech Support Team Lead - Health-TechWe are seeking a highly skilled and experienced Tech Support Team Lead to join our team of experts providing analytical services to healthcare clients. As a Tech Support Team Lead, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome...
-
Tech Support Team Lead
3 weeks ago
Québec, Quebec, Canada Top Remote Talent Full timeJob Title: Tech Support Team Lead - Health-TechWe are seeking a highly skilled and experienced Tech Support Team Lead to join our team of experts providing analytical services to healthcare clients. As a Tech Support Team Lead, you will be responsible for architecting and cultivating a world-class support experience for doctors using our flagship Chrome...
-
Team Lead
2 weeks ago
Québec, Quebec, Canada Roots Full timeAs a Keyholder with our retail company, you will support the leadership team in delivering exceptional customer experiences and driving sales growth. You will be responsible for creating a positive atmosphere on the sales floor, coaching associates on customer service, and promoting a safe and rewarding environment.Key responsibilities include:Building...
-
Engineering Team Lead
4 weeks ago
Québec, Quebec, Canada Siemens Gas and Power GmbH & Co. KG Full timeJob Title: Engineering Team LeadWe are seeking an experienced Engineering Team Lead to join our Gas Services Business Area at Siemens Energy. As a key member of our team, you will be responsible for leading a team of engineers in the maintenance and repair of aero-derivative gas turbines.Key Responsibilities:Lead a team of engineers in the maintenance and...
-
Engineering Team Lead
4 weeks ago
Québec, Quebec, Canada Siemens Gas and Power GmbH & Co. KG Full timeJob Title: Engineering Team LeadWe are seeking an experienced Engineering Team Lead to join our Gas Services Business Area at Siemens Energy. As a key member of our team, you will be responsible for leading a team of engineers in the maintenance and repair of aero-derivative gas turbines.Key Responsibilities:Lead a team of engineers in the maintenance and...
-
Team Lead
2 weeks ago
Québec, Quebec, Canada Roots Full timeLead a team to deliver exceptional customer experiences and drive sales growth in a retail store environment. Reporting to the Store Manager, this role involves coaching associates, creating a positive atmosphere, and promoting a visually appealing store. Key responsibilities include leading sales teams, motivating associates, and implementing company...
-
Sales Team Lead
3 weeks ago
Québec, Quebec, Canada V de V inc. Full timeJob Title: Sales SupervisorV de V inc. is seeking a highly motivated and experienced Sales Supervisor to join our team. As a Sales Supervisor, you will be responsible for leading a team of sales staff and overseeing the sales and merchandising of our products.Key Responsibilities:Supervise and lead a team of sales staff to achieve sales targets and provide...
-
Sales Team Lead
3 weeks ago
Québec, Quebec, Canada V de V inc. Full timeJob Title: Sales SupervisorV de V inc. is seeking a highly motivated and experienced Sales Supervisor to join our team. As a Sales Supervisor, you will be responsible for leading a team of sales staff and overseeing the sales and merchandising of our products.Key Responsibilities:Supervise and lead a team of sales staff to achieve sales targets and provide...
-
Team Lead
1 month ago
Québec, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Shift Manager to lead our team in Québec, Canada. As a Shift Manager, you will oversee daily operations, ensure high-quality service, and lead a team of employees.Key Responsibilities:Supervise daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members,...
-
Team Lead
1 month ago
Québec, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Shift Manager to lead our team in Québec, Canada. As a Shift Manager, you will oversee daily operations, ensure high-quality service, and lead a team of employees.Key Responsibilities:Supervise daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members,...
-
Housekeeping Team Lead
2 weeks ago
Québec, Quebec, Canada Hottes de la Capitale Full timeJob Title: Housekeeping Team LeadJob Summary: We are seeking a highly organized and detail-oriented Housekeeping Team Lead to join our team at Hottes de la Capitale. As a key member of our facilities management team, you will be responsible for supervising and coordinating the activities of our cleaning staff, ensuring that our facilities are clean and safe...
-
Business Analyst Team Lead
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBusiness Analyst Team Lead Job Description **About the Role** We are seeking a highly skilled Business Analyst Team Lead to join our team at beBee Professionals in Quebec City. As a Business Analyst Team Lead, you will be responsible for leading a team of business analysts in the development of business requirements, process mapping, and data...
-
Business Analyst Team Lead
2 months ago
Québec, Quebec, Canada beBee Professionals Full timeBusiness Analyst Team Lead Job Description **About the Role** We are seeking a highly skilled Business Analyst Team Lead to join our team at beBee Professionals in Quebec City. As a Business Analyst Team Lead, you will be responsible for leading a team of business analysts in the development of business requirements, process mapping, and data...
Support Team Lead
2 months ago
About the Role
We are seeking a highly motivated and experienced individual to join our team as a Support Team Lead / Project Manager at PG Solutions Inc. This is a unique opportunity to lead our support team and manage projects related to our ERP software dedicated to law professionals.
Key Responsibilities
- Lead and manage the support team to ensure timely and effective resolution of customer issues.
- Drive insightful metrics to monitor team performance and identify areas for improvement.
- Develop and maintain a comprehensive knowledge base and help center to support customers.
- Build and maintain strong relationships with customers to ensure high engagement and satisfaction levels.
- Oversee the implementation process for new clients, ensuring a smooth transition and successful onboarding.
- Facilitate the cycle of change management within the support team and among customers, ensuring that changes are effectively communicated and implemented.
Qualifications and Skills
- Previous experience in a support team leadership role.
- Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Experience working with ERP software and/or in the legal industry preferred.
- Familiarity with change management principles and experience guiding teams and clients through the change process.
Primary Functions
- Serve as first stop for any support related questions from the support team.
- Coordinate and run the weekly support team meetings and support team workflow.
- Accountable for the adherence of assigned support analysts to the support center metrics.
- Conduct bi-weekly 1 on 1 meetings with assigned support analysts.
- Provide performance review input for assigned support analysts.
- Coordinate and develop application cross-training for support analysts.
- Ownership of all assigned client cases through resolution.
- Proactive client communications to ensure client satisfaction.
- Liaison between client and all functional departments.
- Verification and troubleshooting of client reported information.
- Replication and documentation of software defects.
- Research and develop creative solutions to customer reported issues.
- Provide application expertise and technical issue resolution via phone, email or electronic ticket system.
- Maintain on-going knowledge of applications and client environment.
- Participate in status calls with Client and company representatives, as needed.
- Provides feedback on training materials and needs of the team.
- Effectively multitask and manage priorities.
- Completes other projects and duties as assigned.
Competencies
- Action Oriented
- Approachability
- Customer Focus
- Managerial Courage
- Patience
- Peer Relationships
- Time Management
- Bilingualism (EN/FR)
- Strong communication skills
