Auto Claims Adjuster

1 month ago


Burlington, Ontario, Canada Co-operators Full time
Job Title: Auto Physical Damage Adjuster

Company: Co-operators

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English

Additional Information: 4 positions available

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose.

Our Claims team aspires to create peace of mind for our clients and communities. We serve our clients with compassion, and our national team of knowledgeable and trusted professionals operate with high-integrity, motivated by our desire to do the right thing for our clients.

Key Responsibilities
  • Investigate and facilitate reported claims against policyholder coverages in accordance with Company and Regulatory guidelines.
  • Interact with policyholders and service providers to deliver claims service through the adjudication of moderately complex auto physical damage claims.
  • Obtain details of the loss through investigation over the telephone and/or independent adjuster.
  • Adjust automobile physical damage claims in multiple provinces.
  • Establish reserves on all claims in accordance with the reserve guideline.
  • Maintain detailed and accurate claim file documentation.
  • Answer the phone in a timely manner for new claims and inquiry calls.
  • Interpret coverage and apply it to each loss under home and auto, as assigned.
  • Issue required payments as determined by the facts of the loss and applicable coverage.
  • Adhere to customer satisfaction standards to contribute to increased customer retention and reduction of severity in all areas of claims.
Requirements
  • CIP Designation or working towards it.
  • 2 years claims handling experience or 3 years of insurance/financial professional experience.
  • General industry knowledge on current issues and trends in handling automobile physical damage losses, client service, time management, and auto repairs.
  • Proficient with Microsoft Word, Excel, Outlook, and familiar with claims database systems.
What's in it for you?
  • Training and development opportunities to grow your career.
  • Paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, pension, and benefits.


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