Claims Operations Manager

1 week ago

Burlington, Ontario, Canada Co-operators Full time
Technical Claims Supervisor

Co-operators is seeking a highly skilled Technical Claims Supervisor to join our Claims team. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.

Key Responsibilities:
  • Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
  • Create a client service culture and embed client engagement into the claim's operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
  • Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
  • Leverage analytics and partnerships to optimize decision making within the operation and file handling.
  • Ensure our major event response is consistent and seamless for the client through support and coordination with the claims leadership teams.
  • Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
  • Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
  • Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.
Requirements:
  • Seven years of experience in claims, insurance, or related business experience.
  • Post-secondary education.
  • Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
  • Successful experience in coaching, developing, and leading others with a positive focus on teamwork and professionalism.
  • Comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
  • Understanding and knowledge of a successful contact centre environment.
What We Offer:
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including group retirement savings plans, pension, and benefits.

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