Desktop Support Engineer

2 weeks ago

Vancouver, British Columbia, Canada Electronic Arts Full time

About the Role

We are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.

Key Responsibilities

  • Collaborate with our Desktop Support Engineering team to deliver high-quality technical support services to our employees.
  • Respond to and resolve technical issues in a timely and professional manner, ensuring minimal disruption to our business operations.
  • Develop and maintain technical solutions to improve our IT services and support processes.
  • Act as a liaison between our business stakeholders, site IT, and global IT functions to ensure seamless communication and collaboration.
  • Provide technical guidance and support to team members, and act as a mentor to help them develop their skills and expertise.
  • Participate in technology initiatives and projects to improve our IT services and support processes.
  • Develop and maintain documentation of our systems and processes to ensure knowledge sharing and continuity.

Requirements

  • Bachelor's degree or professional training/certifications related to IT or a related field.
  • At least 5 years of experience in IT support, with a focus on desktop support and technical services.
  • Experience with Windows-based and Mac-based workstations, as well as network protocols and hardware.
  • Strong understanding of automation and scripting, with experience in languages such as PowerShell, Bash, and Python.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to prioritize tasks and manage multiple projects simultaneously, with a focus on delivering high-quality results.
  • Experience with IT service management tools and processes, such as ServiceNow and ITIL.

About Electronic Arts

We are a leading video game developer and publisher, dedicated to creating innovative and engaging games that inspire players around the world. Our team is passionate about delivering exceptional gaming experiences, and we are committed to providing a supportive and inclusive work environment that fosters creativity, collaboration, and growth.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest gaming technology and tools.
  • A comprehensive benefits package, including health, dental, and vision coverage.

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