Desktop Support Engineer

2 weeks ago

Vancouver, British Columbia, Canada Electronic Arts Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our desktop systems, and collaborating with our global IT team to deliver world-class customer service.

Responsibilities
  • Collaborate with our Desktop Support Engineering team to deliver high-quality technical support services, including imaging, new machine setup, PC refreshes, hardware replacements, software licensing, and Tier 3 IT support.
  • Manage incident tickets, respond to employee requests, and resolve technical issues in a timely and professional manner, adhering to our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Develop and implement technical solutions through automation, scripting, and engineering best practices to improve our desktop support processes and reduce downtime.
  • Design and implement tools and scripts to assist with routine and complex maintenance tasks within the Endpoint/Desktop Engineering space.
  • Act as a liaison between Business Stakeholders, Site IT, and Global IT Functions to ensure seamless communication and collaboration.
  • Provide technical guidance and support to team members, serving as a reference and mentor for all technical issues in your field of expertise.
  • Serve as the last escalation point for internal IT team members, resolving complex technical issues in your area of expertise.
  • Participate in additional technology initiatives as required, including server and network upgrades, office moves, and technology rollouts.
  • Develop positive relationships with business stakeholders and other functions at all levels, ensuring effective communication and collaboration.
  • Collaborate with global IT team members to ensure consistent IT services to our business users.
  • Continuously improve all aspects of the Desktop Support Engineering functions, maintaining documentation of systems and processes.
Requirements
  • Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
  • 2 or more years of experience in an IT senior and/or leadership role.
  • Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment, leveraging ConfigMgr, JAMF (Casper), and other system management tools.
  • Understanding of basic network protocols, including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and network hardware.
  • Experience with G-suite/administration, Endpoint management tools admin (MECM/Intune), Anti-virus solutions, Virtual Desktop Infrastructure solutions (VDI), DNS, DHCP, Active Directory management, MECM advanced troubleshooting, JAMF policies advanced troubleshooting, file and printing services, and shared drives.
  • Strong understanding of game consoles.
  • Experience with Automation/Scripting (must have projects to speak to), e.g., Shell scripts, Perl, Ruby, Python.
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc.
  • Familiarity with standard helpdesk ticketing tools/ITIL practices (ServiceNow).
  • Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Excellent Project Management (preferably Agile sprint methodology).
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Experience with Project Management tools/methodologies.
  • Remote/On-site flexibility.

  • Desktop Support Engineer

    13 hours ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: Sr Desktop Support EngineerElectronic Arts is seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...

  • Desktop Support Engineer

    10 hours ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: Sr Desktop Support EngineerElectronic Arts is seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...

  • Desktop Support Engineer

    3 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure runs smoothly and efficiently.ResponsibilitiesCollaborate with our Desktop Support...

  • Desktop Support Engineer

    3 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure runs smoothly and efficiently.ResponsibilitiesCollaborate with our Desktop Support...

  • Desktop Support Engineer

    7 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.ResponsibilitiesCollaborate with our Desktop Support Engineering...

  • Desktop Support Engineer

    7 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.ResponsibilitiesCollaborate with our Desktop Support Engineering...

  • Desktop Support Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    About the RoleWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesCollaborate with our...

  • Desktop Support Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    About the RoleWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesCollaborate with our...

  • Desktop Support Engineer

    3 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    About the RoleWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesCollaborate with our...

  • Desktop Support Engineer

    3 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    About the RoleWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesCollaborate with our...

  • Senior Desktop Support Engineer

    4 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    About Electronic ArtsElectronic Arts is dedicated to inspiring global audiences through cutting-edge games, innovative services, and powerful technologies. They seek collaborative and inclusive individuals with diverse perspectives to enrich their culture and drive the company forward. With a comprehensive benefits program, EA supports physical, emotional,...

  • Azure Virtual Desktop Engineer

    1 week ago

    Vancouver, British Columbia, Canada Maarut Inc Full time

    Maarut Inc Azure Virtual Desktop EngineerWe are seeking an experienced Azure Virtual Desktop Engineer to join our team. The ideal candidate will have a strong understanding of cloud infrastructure management, particularly with Microsoft Azure.Key Responsibilities:Manage Azure Virtual Desktop environments and Terraform.Design, deploy, and manage Azure Virtual...

  • Azure Virtual Desktop Engineer

    1 week ago

    Vancouver, British Columbia, Canada Maarut Inc Full time

    Maarut Inc Azure Virtual Desktop EngineerWe are seeking an experienced Azure Virtual Desktop Engineer to join our team. The ideal candidate will have a strong understanding of cloud infrastructure management, particularly with Microsoft Azure.Key Responsibilities:Manage Azure Virtual Desktop environments and Terraform.Design, deploy, and manage Azure Virtual...

  • Desktop Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada PeopleToGo Full time

    Job Description for Desktop Support Specialist at PeopleToGoWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key...

  • Desktop Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada PeopleToGo Full time

    Job Description for Desktop Support Specialist at PeopleToGoWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key...

  • Desktop Support Specialist

    2 hours ago

    Vancouver, British Columbia, Canada T-Net British Columbia Full time

    Job Title: Desktop Support TechnicianMark Anthony Group is a leading beverage alcohol company with a strong presence in North America. We are seeking a skilled Desktop Support Technician to join our team.Key Responsibilities:Provide technical assistance and support to employees related to computer systems, hardware, or software.Offer excellent customer...

  • Desktop Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada T-Net British Columbia Full time

    Mark Anthony Group is a leading beverage alcohol company in North America, with a strong presence in the global market. We are a privately held organization with a successful track record of building innovative and ambitious brands.As a Desktop Support Technician at Mark Anthony Group, you will be responsible for providing technical assistance and support to...

  • Desktop Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada T-Net British Columbia Full time

    Mark Anthony Group is a leading beverage alcohol company in North America, with a strong presence in the global market. We are a privately held organization with a successful track record of building innovative and ambitious brands.As a Desktop Support Technician at Mark Anthony Group, you will be responsible for providing technical assistance and support to...

  • Senior IT Support Engineer

    1 month ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Key ResponsibilitiesWork closely with the Desktop Support Engineering team on various tasks including system imaging, new workstation setups, hardware refreshes, and software licensing management.Manage incidents by responding to, tracking, resolving, and conducting root cause analysis on escalated or assigned tickets.Identify challenges and create technical...

  • Desktop Systems Specialist II

    3 weeks ago

    Vancouver, British Columbia, Canada Industrial Light & Magic Full time

    Job Summary:About Us:Industrial Light & Magic is a world-renowned visual effects company that has been pushing the boundaries of cinematic innovation for over four decades. Our team of experts has worked on some of the most iconic films and franchises in history, from Star Wars to Jurassic Park, and we continue to expand the possibilities of what visual...