Revenue Recovery Specialist

1 month ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time
Job Title: Revenue Recovery Specialist

At Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Revenue Recovery Specialist to join our team. As a key member of our revenue recovery team, you will be responsible for tracking and managing suspended accounts, performing daily client outreach to resolve declined payments, and preparing and sending out delinquency notices and other communications.

Key Responsibilities:
  • Track and manage suspended accounts to ensure timely resolution of declined payments.
  • Perform daily client outreach via phone, email, and mail to resolve payment discrepancies and delinquencies.
  • Prepare and send out delinquency notices, bank responses to client-disputed payments, and default accounts to a third-party collection agency.
  • Verify discrepancies and resolve client billing issues in a timely and professional manner.
  • Manage written communication between clients and internal teams regarding client account issues and documenting notes.
  • Collaborate with internal teams to educate them on Billing Best Practices to develop and enhance client success.
  • Respond to inbound and outbound calls from internal teams and external clients regarding delinquent account resolution and proactively resolves all outstanding issues.
  • Audit and refine revenue recovery processes to achieve daily/monthly/quarterly/annual revenue collection goals.
  • Daily personal course alignment with department and company goals.
  • Challenge the presumptions of typical workflow and offer alternative ideas and fixes that increase productivity.
  • Understand and perceive the client's needs and provide solutions that benefit the client and company.
  • Target business improvements by measuring and monitoring continuous improvement initiatives.
  • Understand the techniques that we use for revenue recovery to streamline processes and identify opportunities for efficiency and platform transformation.
  • Understand and communicate the impact of changes to processes and how it affects financial goals.
  • Maintain high standards for protecting margin deterioration and identify ways to protect account churn and payment churn.
Requirements:
  • 2-3 years of experience in payment processing and/or collections preferred.
  • Demonstrates the ability to meet productivity goals and deadlines.
  • Ability to work well as part of a team.
  • Experience with billing and/or database or CRM tools.
  • Excellent written and verbal communication skills.
  • Excellent customer service/success skills.
  • Experience with Microsoft Excel.
  • Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve.
  • Sense of urgency and ability to adapt to change.
  • Comfortable working in a fast-paced, performance-oriented environment.
  • Organized with great attention to detail.

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