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Hotel Front Desk Clerk

2 months ago


Vancouver, British Columbia, Canada Best Western Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Best Western Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: English.
  • Work Hours: 40 hours per week.