Service Coordinator

2 weeks ago


Penticton, British Columbia, Canada CB Canada Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at CB Canada. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our mobility solutions services.

Key Responsibilities
  • Client Service: Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Order Management: Analyze and verify the accuracy of orders, ensuring that all necessary information is complete and up-to-date.
  • Inventory Management: Work with our inventory management system to ensure that all mobility devices and equipment are properly tracked and maintained.
  • Maintenance Requests: Field and prioritize maintenance requests from clients, assigning technicians and collaborating with the team to ensure timely resolution.
  • Collaboration: Work closely with the team to drive efficiencies, ensure policies are upheld, and improve business processes to meet growing market demands.
Requirements
  • Experience: A minimum of 2 years of experience in a fast-paced office management or customer coordination role, preferably in the healthcare or related field.
  • Technical Skills: Proficiency in Microsoft Excel and experience with inventory management systems, such as Navision or Jobber, would be an asset.
  • Communication: Excellent written and verbal communication skills, with the ability to explain complex ideas in a clear and concise manner.
  • Empathy: A high level of empathy and understanding of the needs and circumstances of clients, with the ability to navigate any situation in a friendly, professional, and compassionate manner.
  • Additional Requirements: Ability to lift up to 50 pounds, valid driver's license, clean driving record, and a clean criminal background check.
About CB Canada

CB Canada is a leading provider of mobility solutions, dedicated to making life accessible for all. We are committed to providing exceptional customer service and ensuring that our clients receive the highest level of care and support.

We are an equal opportunity employer, committed to providing reasonable accommodations to individuals with disabilities. If you require assistance during the application process, please contact us.


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