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Service Coordinator

2 months ago

Penticton, British Columbia, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Coordinator to join our team in Penticton. As a key member of our team, you will play a vital role in ensuring the seamless delivery of mobility solutions to our clients.

Key Responsibilities
  • Provide exceptional customer service support to clients in-store and over the phone, including retail sales, phone support, quote, and order entry.
  • Analyze and verify the accuracy of orders to ensure timely and efficient delivery.
  • Ensure a high level of customer satisfaction by maintaining an excellent standard of service and resolving any issues that may arise.
  • Act as a point of escalation and conflict management when needed, providing empathetic and professional support to clients.
  • Provide clerical and administrative support to the team, including shipping and receiving inventory.
Requirements
  • 2+ years of experience in a fast-paced office management or customer coordination role, preferably in the healthcare or related field.
  • Strong technical skills, including proficiency in Microsoft Excel and experience with Navision and Jobber.
  • Excellent communication and interpersonal skills, with the ability to work patiently with clients and provide clear explanations of products and services.
  • Empathy and compassion, with the ability to navigate complex situations and provide supportive solutions.
  • Ability to lift up to 50 pounds and possess a valid driver's license with a clean driving record.
Why Join Our Team?

At Motion, we are committed to providing exceptional customer service and creating a positive impact in the lives of our clients. As a Service Coordinator, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills and expertise.

We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants with disabilities. If you require assistance during the application process, please do not hesitate to contact us.