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Senior Real Estate Administrator
3 months ago
About Accoravillage:
Established as a leader in the hospitality sector, Accoravillage is dedicated to providing exceptional service and fostering an environment where all team members can thrive. Our commitment to excellence drives our growth and success, allowing us to attract talented individuals who share our vision of delivering outstanding experiences in the real estate market.
About the Role:
Reporting directly to the Administration Manager, this position is designed for a proactive and experienced individual who is ready to take ownership of their responsibilities. The ideal candidate will demonstrate the ability to work autonomously while also contributing effectively to a collaborative team environment. We seek a detail-oriented, organized professional with strong problem-solving capabilities and the skill to manage multiple priorities efficiently. While primarily office-based, occasional travel and flexible hours may be required as the role evolves within our dynamic organization.
Key Responsibilities:
- Develop, recommend, and implement innovative processes to enhance the management of our residential properties and ensure high levels of resident satisfaction.
- Collaborate continuously with various departments to align with Accoravillage's core values.
- Deliver exceptional customer service to residents, colleagues, and partner departments.
- Play a crucial role in the leasing process:
- Assist in the creation of tenancy documentation and related procedures.
- Oversee the approval process for resident applications and lease agreements.
- Ensure meticulous maintenance of all administrative aspects of tenancy leases.
- Manage lease agreements efficiently and within established timelines.
- Process notifications regarding rent adjustments.
- Work closely with the Finance and Accounting teams to meet accounting-related deadlines, including:
- Last Month Deposits.
- Monthly Pre-Authorized Deposit procedures.
- Maintain accurate resident documentation in a timely manner:
- Resident Ledgers, Chargebacks, Parking & Locker Adjustments, etc.
- Facilitate documentation coordination between properties and the head office:
- Manage inquiries from sites.
- Provide support and training focused on operational procedures and compliance with policies and regulations.
- Oversee the complete cycle of the Above Guideline Increase process for all properties.
- Attend and contribute to meetings as required by management and site teams.
Required Skills and Qualifications:
- Comprehensive understanding of Landlord and Tenant Board legislation.
- Proficient in all Microsoft Office applications.
- Experience with Yardi Voyager is essential; familiarity with CRM Flex is a plus.
- Excellent written and verbal communication skills.
- Bilingual proficiency in French and English is advantageous.
Education and Experience:
- 3-5 years of experience utilizing Yardi as a Portfolio Administrator in residential property management.
Our Commitment to Diversity, Equity, and Inclusion:
At Accoravillage, we are dedicated to creating an inclusive and accessible workplace where every employee feels valued and respected. We are an equal opportunity employer and celebrate the diversity of thought, background, and experience within our team. If you require accommodations during the recruitment process, please inform us.
Our Core Values:
- Integrity: Commitment to moral and ethical standards, emphasizing respect, honesty, and fairness.
- Accountability: Taking personal responsibility for our commitments and the outcomes of our actions.
- Expertise: Delivering the highest level of professional knowledge and quality service.
- Customer Focused: Recognizing that our customers are central to our success and prioritizing their needs fosters lasting relationships.
