Real Estate Branch Director

1 month ago

Burlington, Ontario, Canada The HR Pro Full time
Job Title: Real Estate Brokerage Manager

About the Role:

We are seeking a highly skilled and experienced Real Estate Brokerage Manager to join our team at The HR Pro. As a key member of our organization, you will be responsible for providing leadership and direction to our branch employees and real estate agents, ensuring the smooth operation of our busy branch office.

Key Responsibilities:

  • Provide overall management direction and leadership to branch employees and real estate agents.
  • Act as the direct line between the corporate office and your location, ensuring effective communication and collaboration.
  • Lead and mentor agents and office staff, promoting a positive and inclusive work environment.
  • Ensure efficiency in daily operations, including sales, customer service, and marketing.
  • Support the growth of the team and master your own skills to become a supportive leader within the organization.
  • Devote your full attention and ability to the business and affairs of the Brokerage, providing consistent leadership, mentorship, and customer service to branch staff and agents.
  • Support agents and branch staff in achieving their professional goals and job responsibilities, keeping them abreast of industry information and changes to rules and regulations.
  • Be a driver of branch growth through the recruitment of agents to achieve annual goals.
  • Interview and recruit new and experienced agents, introduce them to our program, review policies and procedures, and assist with onboarding.
  • Organize and lead sales meetings, training presentations, and branch events that support agent retention and annual retention objectives.
  • Ensure branch staff are fully onboarded and trained, and that administrative needs are met.
  • Assist administration to ensure compliance with all real estate laws and regulations.
  • Promote a positive attitude and atmosphere, instilling teamwork and personal growth throughout the branch.
  • Effectively handle consumer and colleague complaints, as well as legal actions from RECO and TREB, with support and input from corporate counsel.
  • Field complaints and requests in a professional manner, working together to reach a mutual outcome for both parties.
  • Investigate, organize, and follow up on specific projects or proposals as requested by management.
  • Participate and support in sponsored training and development programs.
  • Participate in weekly and monthly management meetings.
  • Stay current in the real estate industry via research, meetings, conferences, and industry networks.
  • Cooperatively develop and implement the approved annual operating plan.
  • Evaluate the performance of Sales Representatives and staff, working with them to continually improve performance.
  • Determine the appropriate compensation packages for administrative and support staff.
  • Plan for succession of administrative and other support staff.
  • Makes certain that all practices are in accordance with Company Policies and Procedures, Code of Ethics, and/or Code of Business Conduct.
  • Ensure delivery of a quality service level to the public and act as a contact with the public.
  • Resolve serious complaints from the public and act as arbitrator between Sales Representatives.
  • Establish and maintain positive relationships with associate brokers and competitors.
  • Promote the Company and develop business within the area, investigating opportunities to participate in community events and building an inclusive and positive culture in the community.
  • Maintain a tidy, organized, and efficient branch office.
  • Other duties as assigned.

Requirements:

  • Minimum 7 years of experience in real estate.
  • Minimum 5 years of real estate management experience.
  • Registered Real Estate Broker, Real Estate Council of Ontario.
  • Good standing with Real Estate Board and RECO.
  • Additional certifications/designations are an asset.
  • Hands-on knowledge of residential real estate brokerage and branch operations.
  • Well-developed business, financial, and administrative management skills.
  • Exceptional interpersonal, listening, and communication skills.
  • Proficient in current technology with the ability to adapt to new technology.
  • Team player, approachable, supportive, positive, responsive, respectful, and transparent.
  • Clear communicator, both written and verbally.
  • Ability to multitask various projects while maintaining a friendly and professional demeanor.
  • Performance management: ability to plan and implement objectives and evaluate performance to ensure goal accomplishment.

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