QSR Manager Trainee

3 weeks ago

West Lorne, Ontario, Canada ONroute Full time
ONroute Brand Manager in Training

ONroute is a leading Canadian company that provides a clean, safe, and friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are committed to delivering exceptional customer service and exceeding our customers' expectations.

Key Responsibilities:
  • Oversee and manage the day-to-day operations of assigned brands, ensuring sales and budgeted targets are met.
  • Execute ordering and inventory processes, ensuring accurate data entry and reconciliation.
  • Hire, train, coach, and develop team members, including Health & Safety training.
  • Deliver brand, audit, and customer service standards, ensuring compliance with ONroute policies and procedures.
  • Act as Manager-in-Charge when the General Manager or Associate General Manager is not present in the plaza.
Inventory and Ordering Accountability:

You are accountable for inventory levels at assigned brands, ensuring budgeted food cost targets are met. You will be responsible for training, coaching, and managing food cost on the floor daily with your team.

Brand, Audit, and Customer Service Accountability:

You will be responsible for ensuring all team members are trained to deliver results that meet or exceed brand, audit, and customer service standards. You will complete self-audits and assessments at required intervals, developing action plans to address opportunities.

Team and Health & Safety Accountability:

You will be responsible for hiring, training, coaching, and developing your team, ensuring clear performance expectations and providing feedback. You will also be responsible for scheduling and achieving labour targets for assigned brands.

Manager-in-Charge Accountability:

When the General Manager or Associate General Manager is not present, you will be responsible for ensuring the overall needs of the total plaza are met, including working collaboratively across all brands and ensuring compliance with ONroute and governmental standards.

Minimum Qualifications:
  • 3-5 years of experience as a Supervisor or Manager in high-volume food and beverage or merchandise operations.
  • Experience with POS Systems and Microsoft Office (Word, Excel, Outlook).
  • Ability to lead by example and dedicate to training, coaching, and developing your team.
  • Demonstrated exceptional customer experience focus.
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability.
  • Sound operational experience and knowledge within the fast-food/food service industry.
  • Reliable transportation to get to and from the plaza.

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.

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