QSR Operations Manager

3 weeks ago


West Lorne, Ontario, Canada ONroute Full time

ONroute is a Canadian company that provides a clean, safe & friendly environment at our travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve our customers who stop in to our plazas for our quick service food brands and convenience needs.

The ONroute Brand Manager in Training is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives.

As a Brand Manager in Training, your key responsibilities include:

  • Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
  • Executing ordering and all inventory processes
  • Hiring, training, coaching, and development of team, including Health & Safety
  • Delivering brand, audit and customer service standards
  • Acting as Manager-in-Charge when General Manager or AGM are not in plaza

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s), and for delivering budgeted food cost targets including waste, par builds and variances, while being responsible for setting up and maintaining accurate data in the inventory management system.

Brand, Audit & Customer Service Accountability: You are accountable to role model and ensure all team members are trained to deliver results that meet or exceed all brand, audit and customer service standards.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching and developing your team of Crew Members and Shift Supervisors, while ensuring all day-to-day Health & Safety processes and procedures are followed.

In order to provide a safe environment for our teams and customers, you are responsible to ensure all day-to-day Health & Safety processes and procedures are followed, with training at or above 90% (in the ONroute Health & Safety Portal).

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority.

Minimum Qualifications, Knowledge, and Competencies:

  • Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza

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