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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Sales and Customer Service Representative at Goldfish Swim School.
Key Responsibilities- Complete the sales process using leads generated through marketing activities, including events, advertising, and referrals.
- Present the services available from Goldfish Swim School to potential customers, addressing their needs and expectations with effective communication skills.
- Manage day-to-day inquiries from existing members, building strong relationships and providing exceptional customer service.
- Assist members with purchases of merchandise and vending products, resolving any concerns in a professional and empathetic manner.
- Prepare daily reports and schedules to support lesson execution and management activities.
- Participate in training and in-services as required.
- Minimum of two years of experience in direct sales or a related retail sales role.
- Self-motivated and conscientious, with excellent presentation, organization, verbal, and written communication skills.
- Positive and clear phone manner, motivated to achieve sales results, and intermediate-level computer skills using Word, Excel, and other software systems.
- Flexible schedule to accommodate school or other activities.
- Staff referral bonuses.
- Starting rate of $19 per hour, with pay increase at 12 months of continuous service.
- Team building events.
- Discounts on swim lessons for family members.