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Guest Service Supervisor

2 months ago

Port Hope Simpson, Canada Alexis Hotel Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at BAIE VISTA INN LIMITED. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery.
  • Establish and maintain work schedules and procedures to ensure efficient operations.
  • Prepare and submit reports to management on guest feedback and service quality.
  • Resolve work problems and provide technical advice to staff to improve productivity and product quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures and company policies.
  • Maintain operation of computer systems, equipment and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure adequate stock levels.
Requirements:
  • 1 to 2 years of experience in a supervisory role in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to maintain accurate records.
  • Flexibility and ability to adapt to changing situations.
Working Conditions:
  • Standing for extended periods.
  • Fast-paced environment.
  • Tight deadlines.
  • Work under pressure.
Personal Suitability:
  • Accurate.
  • Client focus.
  • Dependability.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Flexibility.
  • Initiative.
  • Interpersonal awareness.
  • Judgement.
  • Organized.
  • Team player.
Experience:
  • 1 year to less than 2 years.
  • Durée de l'emploi: Permanent.
  • Langue de travail: Anglais.
  • Heures de travail: 35 hours per week.