Store Experience and Services Manager

3 weeks ago


Sudbury, Ontario, Canada Sephora Full time

About the Role

We are seeking a highly skilled Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.

Key Responsibilities

  • Develop and execute strategies to drive sales growth and customer engagement.
  • Lead and manage a team of Beauty Advisors, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Collaborate with the store leadership team to achieve business objectives and drive store performance.
  • Ensure a seamless customer experience by resolving customer complaints and concerns in a timely and professional manner.
  • Stay up-to-date on industry trends, competitor activity, and customer preferences to inform business decisions and drive innovation.

Requirements

  • 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • Exceptional leadership and influential skills, with the ability to motivate and inspire a team.
  • Proven ability to lead and build high-performing teams, with a track record of driving sales growth and customer engagement.
  • Flexible availability to work during peak retail hours, including nights, weekends, and holidays.

About Sephora

Sephora Canada is a leading beauty retailer with a passion for innovation, customer service, and employee development. We offer a dynamic and inclusive work environment, with opportunities for growth and advancement. If you are a motivated and results-driven individual with a passion for beauty and customer service, we encourage you to apply for this exciting opportunity.



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