Store Leadership and Service Manager

3 weeks ago

Sudbury, Ontario, Canada Sephora Full time

At Sephora Canada, we are passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

Key Responsibilities:

  • Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisors. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
  • Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client-related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisors and clients on-stage whenever possible.
  • Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store's hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select, and hire candidates.
  • Entrepreneurial Spirit. Understand store goals, opportunities, and trends and ensure the Beauty Advisors are aligned with each.
  • Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Requirements:

  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have exceptional leadership and influential skills.
  • You have proven ability to lead and build top-performing teams.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.

About Working at Sephora:

  • The People. You will be surrounded by the best talent in the industry people you can be proud to work with.
  • The Perks. Enjoy the discounts, gratis, and exclusive brand events.
  • The Education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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