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Guest Service Supervisor

2 months ago


Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery
  • Establish work schedules and procedures to maximize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on guest feedback and staff performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to support guest service operations
Requirements:
  • 5-10 years of experience in a supervisory role in the hospitality industry
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to maintain accuracy
  • Client focus and flexibility to adapt to changing situations
  • Organized and able to prioritize tasks effectively
What We Offer:
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Permanent employment with 37.5 hours per week
  • English as the primary language of work