Guest Service Manager

4 weeks ago

Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Job Title: Guest Service Supervisor

We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.

Job Summary:

The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised. This role will also involve preparing and submitting reports, resolving work problems, and providing technical advice to improve productivity and product quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
Supervision:

This role will supervise 5-10 people.

Work Conditions and Physical Capabilities:

The Guest Service Supervisor will work in a fast-paced environment, requiring attention to detail, standing for extended periods, and meeting tight deadlines.

Personal Suitability:

We are looking for someone who is accurate, client-focused, flexible, and organized.

Health Benefits:

Our company offers dental, health care, and vision care benefits.

This is a permanent position, working 37.5 hours per week. The work language is English.

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