Restaurant Operations Manager

2 days ago

Puslinch, Canada Tim Horton's Full time
Restaurant Assistant Manager Job Description

We are seeking a highly motivated and organized Restaurant Assistant Manager to join our team at Tim Horton's. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities:
  • Operations Management: Determine the type of services to be offered and implement operational procedures to ensure efficient and effective service delivery.
  • Inventory Management: Organize and maintain inventory to ensure that we have the necessary supplies to meet customer demand.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to ensure the best possible prices and quality.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
  • Team Leadership: Plan, organize, direct, control, and evaluate the daily operations of the restaurant, including supervising a team of 5-10 employees.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and attention to detail.
Work Environment:

Our restaurant is a fast-paced environment that requires the ability to work under pressure and meet tight deadlines. You will be required to handle heavy loads and work in a physically demanding environment.

Personal Suitability:
  • Client Focus: Provide exceptional customer service and ensure that customers have a positive experience.
  • Dependability: Be reliable and dependable in your work and follow through on commitments.
  • Efficient Interpersonal Skills: Build strong relationships with employees, customers, and suppliers.
Support for Newcomers and Refugees:

We are committed to supporting newcomers and refugees who have been displaced by conflict or natural disaster. As a Restaurant Assistant Manager, you will be responsible for recruiting and supporting newcomers and refugees in their job search and integration into our team.

Support for Youths:

We offer on-the-job training tailored to youth and are committed to supporting their development and growth in the workplace.

Support for Indigenous People:

We develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations to promote reconciliation and support the economic development of indigenous peoples.

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