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Communications Manager

2 months ago

Ottawa, Ontario, Canada Canadian North Full time

Job Summary:

The Communications Manager will be responsible for developing and executing effective communication and engagement strategies in support of Canadian North's vision, objectives, and priorities. This role will develop and maintain positive relationships with internal and external stakeholders, including executive leadership, customers, government agencies, industry groups, and more.

Key Responsibilities:

  • Refine the brand voice and manage the production of high-quality content for various mediums, including press releases, website copy, newsletters, social media, and key messages.
  • Develop and lead internal and external communications strategies and campaigns for key internal departments, including Safety, Human Resources, talent and employee experience, Community Investment, Commercial Planning, and Operations.
  • Partner with internal and external stakeholders to define and execute a proactive media strategy.
  • Lead and evolve internal and employee communications channels, including SharePoint.
  • Support crisis communications planning, including preparing crisis communications plans and supporting experiential exercises.
  • Build and maintain positive relationships with key senior-level employees, external vendors and suppliers, and industry partners.
  • Support the development of annual budgets, work plans, and measurable goals.
  • Measure and report on the effectiveness of communication activities.
  • Actively participate in Canadian North's Safety Management System program.

Requirements:

  • Post-secondary education (3 years);
  • Four (4) years of previous experience;
  • Communications generalist with proven success in all aspects of communications, including public relations, media relations, community engagement, and social media management;
  • Track record of developing and executing creative and impactful communications campaigns for internal and external audiences;
  • Experience working with a variety of stakeholders, including customers, regulatory bodies, government agencies, industry groups, and others;
  • Excellent analytical and problem-solving skills;
  • Possess outstanding oral and written communications skills, including superior writing, grammar, editing, proofreading, and presentation skills;
  • Creative writer, skilled at simplifying complex topics into bite-sized content that appeals to a wide audience;
  • Ability to work independently and as part of a team;
  • Required to work beyond Monday to Friday and be available for crisis management and other planned and unplanned after-hours events;
  • Agile in their approach and embraces working in an ever-changing environment;
  • Excellent organizational skills, with the ability to multi-task, pivot, and meet firm deadlines;
  • Experience with content management systems;
  • Northern experience is a definite asset;
  • Airline experience is considered an asset;
  • Excellent computer skills, with proficiency in MS Office suite, Adobe Creative suite, and basic HTML coding;
  • Ability to travel;
  • Ability to communicate in Inuktut is a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.