Technical Support Specialist

4 weeks ago

Richmond Hill, Ontario, Canada Trimble Full time

Employment Type: Full-time

Position Overview: As a Technical Support Specialist, you will be a vital part of our Customer Support division at Trimble, specifically within Applanix AMS.

Key Responsibilities:

  • Deliver expert technical assistance and guidance to clients, sales teams, and product developers regarding applications, product functionality, installations, and critical issues.
  • Address customer inquiries and aid in troubleshooting intricate challenges during project installation phases.
  • Engage in the technical training of personnel and clients on the utilization of our products.
  • Provide on-site product support, including operational assistance, new system installations, customer training on hardware/software, problem resolution, product trials, and sales demonstrations.
  • Occasionally participate in product technical evaluations, assess the impact of new releases, and review competitive activities, suggesting product improvements to engineering and sales teams.
  • Document modifications, troubleshooting processes, and resolutions effectively.
  • Maintain a comprehensive customer database to ensure quality service.

Employee Value Proposition:

This role presents an exceptional opportunity to engage in complex technical problem-solving, directly influencing customer satisfaction and product dependability. You will collaborate with a diverse group of technical experts, gaining insights into sophisticated systems while enhancing your analytical and communication skills. Your contributions will be crucial in upholding the high standards of our products.

Required Skills and Experience:

  • A degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or a related discipline.
  • Proficiency and experience in Mobile Mapping, Photogrammetry, and Remote Sensing.
  • Familiarity with GNSS/IMU technology is advantageous.
  • Ability to articulate complex technical information in a clear and comprehensible manner.
  • Strong problem-solving and analytical capabilities.
  • Excellent interpersonal and communication skills.
  • Willingness to travel for training and support purposes.
  • Capability to manage high-pressure situations effectively.
  • Ability to work autonomously as well as collaboratively within a team.

About Trimble:

Committed to shaping a better future, Trimble is a technology firm that provides solutions enabling customers to innovate in measuring, building, growing, and transporting goods, enhancing quality of life. Our core technologies in positioning, modeling, connectivity, and data analytics bridge the digital and physical realms, improving productivity, quality, safety, transparency, and sustainability across various industries.

Inclusiveness Commitment:

At Trimble, we celebrate diversity as our strength. We actively engage in fostering an inclusive environment where everyone feels valued and welcomed, regardless of their background. Our initiatives ensure that all team members are recognized, heard, and have a sense of belonging.

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