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Technical Support Specialist

2 months ago

Richmond Hill, Ontario, Canada Schindler Consulting Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Schindler Consulting. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT needs are met with efficiency and expertise.

Key Responsibilities
  • Technical Support: Respond to client inquiries and resolve technical issues related to computer systems, software applications, and network infrastructure.
  • Problem-Solving: Analyze complex technical problems and develop effective solutions to ensure minimal downtime and maximum productivity.
  • Documentation and Knowledge Management: Maintain accurate records of technical issues, solutions, and best practices to share with the team and improve overall support quality.
  • Collaboration and Communication: Work closely with cross-functional teams, including development, sales, and marketing, to ensure seamless integration of technical support services.
  • Continuous Learning: Stay up-to-date with the latest technologies, trends, and industry developments to enhance technical expertise and provide cutting-edge support to clients.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 1-2 years of experience in technical support, help desk, or a related role.
  • Skills: Excellent problem-solving skills, strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Windows, desktop applications, and file management software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package that reflects your skills and experience.
  • Opportunities for Growth: A dynamic and supportive work environment that encourages professional growth and development.
  • Collaborative Team: A collaborative team of experienced professionals who share your passion for delivering exceptional technical support.