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Hardware Support Specialist

2 months ago

Montreal, Quebec, Canada CAE Inc Full time
About This Role

We are seeking a highly skilled Hardware Support Specialist to join our team at CAE Inc. As a key member of our Civil Aftermarket Support group, you will play a critical role in addressing technical issues and providing exceptional support to our global customers.

Key Responsibilities:
  • Expedite and deploy technical solutions to customers on simulator systems.
  • Provide technical support directly to Customer Experience Leads and clients through fault isolation and resolution of technical issues.
  • Collaborate with external sales representatives, customer service engineers/technicians, and Global Engineering during anomaly rectification activities.
  • Participate in Continuous Improvement Initiatives and Hardware Initiatives.
  • Provide technical support of Field Service Bulletins and prepare schedule and plan upcoming snag clearance trips.
  • Support FSR/CSE/CST and Engineering during snag clearance activities and provide training to customers.
Requirements:
  • DEC in electrotechnology or aviation with a minimum of 2 to 5 years of work experience.
  • Ability to diagnose failures and use electronic testing equipment and advanced software diagnostic utilities.
  • Good working knowledge of control systems, electronics, and PLCs.
  • Good electro-mechanical skills and basic knowledge of one or more simulator system(s).
  • Client-centered approach and ability to be tactful in sensitive situations.
  • Excellent management of priorities and multiple projects.
  • Strong organizational and planning skills.
  • Good analytical mind with the ability to solve multiple problems.
  • Ability to communicate and make yourself understood verbally and in writing.
  • Ability to provide explanations and teach best practices, procedures, and work tools.
  • Ability to motivate colleagues to achieve results.
  • Bilingualism (French and English).
What We Offer:
  • A dynamic and innovative environment in which to grow.
  • A flexible work schedule and work from home policy.
  • Multiple opportunities to travel at our customers' sites (50+ countries).
  • A flex collective insurance program allowing you to tailor your coverage to your needs.
  • A defined benefits pension plan and a group RRSP.
  • An employee stock purchase plan with contribution from the employer.
  • A period of paid leave during the Holiday season.
  • Access for free to a telemedicine application, an employee and family assistance program, and various resource groups.
  • The opportunity to work on a variety of projects within a multidisciplinary team.
  • A stimulating career path and internal mobility.
  • Recently renovated open spaces offices, facilitating collaboration, and improving ergonomics.