Deskside Support Specialist

4 days ago


Montreal, Quebec, Canada PeopleToGo Full time

Job Summary

At PeopleToGo, we are seeking a skilled Deskside Support Specialist to join our team. As a Deskside Support Specialist, you will be responsible for performing intermediate IMAC activities, handling software installation/support/upgrades, and providing 1st level Help Desk support.

Key Responsibilities

  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades, and troubleshoot hardware, software, and network related issues.
  • Provide 1st level Help Desk support, respond to customer inquiries, and communicate with customers to diagnose problems and establish E.T.A.
  • Perform basic LAN and internetworking related activities, and handle bench repairs and remedial maintenance.

Requirements

  • Have at least 1-2 years of field service experience, with a strong background in hardware deployment and support.
  • Hold a valid A+ certification, and may have other vendor certifications from Cisco, Microsoft, and/or OEMs.
  • Have excellent communication and customer service skills, and be able to work independently or as part of a team.
  • Be available to work flexible schedules, and have a minimum of a Diploma from a recognized IT program.

How to Apply

Interested individuals should submit their most recent resume and daytime contact information directly to PeopleToGo.



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