Deskside Support Specialist
4 days ago
Job Summary
At PeopleToGo, we are seeking a skilled Deskside Support Specialist to join our team. As a Deskside Support Specialist, you will be responsible for performing intermediate IMAC activities, handling software installation/support/upgrades, and providing 1st level Help Desk support.
Key Responsibilities
- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades, and troubleshoot hardware, software, and network related issues.
- Provide 1st level Help Desk support, respond to customer inquiries, and communicate with customers to diagnose problems and establish E.T.A.
- Perform basic LAN and internetworking related activities, and handle bench repairs and remedial maintenance.
Requirements
- Have at least 1-2 years of field service experience, with a strong background in hardware deployment and support.
- Hold a valid A+ certification, and may have other vendor certifications from Cisco, Microsoft, and/or OEMs.
- Have excellent communication and customer service skills, and be able to work independently or as part of a team.
- Be available to work flexible schedules, and have a minimum of a Diploma from a recognized IT program.
How to Apply
Interested individuals should submit their most recent resume and daytime contact information directly to PeopleToGo.
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