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Customer Service Ambassador

2 months ago

Burnaby, British Columbia, Canada Mr. Handyman Full time
About Mr. Handyman

Mr. Handyman is a reputable company dedicated to delivering exceptional home repair, maintenance, and improvement services to our valued customers. With a strong commitment to excellence and customer satisfaction, we have built a solid reputation for providing high-quality work and our "Done Right Promise." We prioritize hiring the best and strive to take care of all our team members.

Job Summary

We are seeking a highly organized, friendly, and reliable Customer Service Representative to join our team. The ideal candidate will have a passion for connecting with and assisting people as they ensure an amazing customer experience for our customers from start to finish.

Responsibilities
  • Customer Interaction
    • Answer incoming calls in a professional and courteous manner, providing assistance and information to customers.
    • Engage with customers to understand their needs, answer questions, and provide guidance on available services.
  • Appointment Scheduling
    • Schedule appointments and coordinate with service professionals to ensure timely and efficient completion of projects.
    • Follow up with customers to confirm appointments, gather feedback, and address any concerns or issues.
  • Record Keeping
    • Maintain accurate records of customer interactions, appointments, and service requests in the company database.
  • Team Collaboration
    • Collaborate with team members to prioritize tasks and manage workload effectively.
  • Continuous Improvement
    • Continuously strive to improve customer satisfaction and retention through proactive communication and exceptional service.
Requirements
  • Communication Skills
    • Excellent communication skills, both verbal and written, with a professional phone manner.
  • Organizational Skills
    • Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Technical Skills
    • Proficiency in computer applications such as Microsoft Office and customer relationship management (CRM) software.
  • Personal Qualities
    • Positive attitude, empathy, and a genuine desire to help customers resolve their issues and achieve their goals.
    • Ability to work independently and as part of a team, with a focus on delivering results and exceeding customer expectations.
    • 2 years or more experience in a similar role.
Benefits

The pay range for this position is $21.00 to $24.00 per hour and is dependent on your experience.

Additional benefits include:

  • A rewarding and supportive work environment with a focus on employee satisfaction and work-life balance.
  • Extended benefits (dental, vision, medical, etc.) available after a probation period.