Director of IT Operations
21 hours ago
IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 21,000 personal and business members. As the Director of Information Technology, you will be responsible for managing the relationships, performance, and contractual agreements with third-party IT service providers.
Key Responsibilities:- Monitor the third-party providers' performance through regular reviews, audits, and measure performance against set metrics to ensure adherence to contractual obligations.
- Ensure the third-party IT providers comply with industry regulations, security standards, and internal policies.
- Report the third-party providers' performance, risks, and issues to senior management.
- Establish and oversee the IT budget, including accurately forecasting financial needs and budget adherence.
- Manage the credit union's information security program, including cyber security, internet, software updates, and incident responses.
- Partner with functional leaders to understand and translate their needs into technical solutions.
- Collaborate with senior leadership to identify and prioritize technology initiatives to enhance business performance.
- Make recommendations on IT products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
- Develop and execute a comprehensive Information Technology Strategy and an Annual Plan to achieve defined business goals and future requirements.
- Direct and coach the Technical Support Analyst.
- Support and contribute to our digital transformation journey.
- Maintain and implement approved policies and procedures, and practices for technology operations with all stakeholders.
- Drive innovation by staying abreast of emerging technologies and industry trends to ensure the credit union leverages the most effective and secure information and technology solutions.
- Bachelor's degree in information technology/management, computer science or related discipline.
- Comprehensive understanding of Information Technology and experience implementing best practices to ensure security management in the financial services industry.
- Minimum seven (7) years of progressive IT experience in a Credit Union or other Financial Services environment.
- Minimum two (2) years of people management experience with strong leadership skills and ability to develop and maintain a high level of employee engagement.
- Proven experience in managing third-party IT services and vendor relationships.
- Thorough understanding of Information Systems and Technology practices and procedures.
- Demonstrated experience with advising and influencing various stakeholders, including senior leadership.
- Strong integrity and professionalism with ability to maintain confidentiality, manage highly sensitive information and exercise sound judgment in problem resolution.
- Valid driver's license and access to reliable vehicle.
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