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Director of IT Operations

2 months ago

Etobicoke, Ontario, Canada IC Savings Full time
Job Title: Director of Information Technology

IC Savings is a credit union that serves over 21,000 personal and business members in the Greater Toronto Area. We are seeking a highly skilled Director of Information Technology to lead our IT team and drive the credit union's technology strategy.

Job Overview

The Director of Information Technology will be responsible for managing the relationships, performance, and contractual agreements with third-party IT service providers. This includes overseeing cyber security, IT infrastructure, applications, and security standards to ensure the credit union's assets are safeguarded.

Key Responsibilities
  • Manage third-party IT providers and ensure they comply with industry regulations, security standards, and internal policies.
  • Monitor the performance of third-party providers through regular reviews, audits, and metrics to ensure adherence to contractual obligations.
  • Establish and oversee the IT budget, including forecasting financial needs and budget adherence.
  • Manage the credit union's information security program, including cyber security, internet, software updates, and incident responses.
  • Oversee the introduction of new technology services and service providers, collaborating with all departments to understand and translate their needs into technical solutions.
  • Make recommendations on IT products, services, protocols, and standards to enhance infrastructure security and flexibility.
  • Develop and execute a comprehensive Information Technology Strategy and Annual Plan to achieve defined business goals and future requirements.
  • Direct and coach the Technical Support Analyst, developing performance standards and motivating them to achieve or exceed performance standards.
  • Stay updated on emerging technologies and trends to ensure the credit union leverages the most effective and secure information and technology solutions.
Requirements
  • Bachelor's degree in information technology/management, computer science, or related discipline.
  • Minimum seven (7) years of progressive IT experience in a Credit Union or other Financial Services environment.
  • Minimum two (2) years of people management experience with strong leadership skills and ability to develop and maintain a high level of employee engagement.
  • Proven experience in managing third-party IT services and vendor relationships.
  • Thorough understanding of Information Systems and Technology practices and procedures.
  • Excellent communication skills - written and verbal.
  • Valid driver's license and access to reliable vehicle.
Working Conditions
  • Professional, team-oriented office environment.
  • Standard corporate hours; ability to work extended hours as required.
  • The physical demands are those that must be met by being able to successfully perform the essential functions of the role.