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Executive Director of Operations

2 months ago

Etobicoke, Ontario, Canada Parkland Retirement Living & Lifestyle Residences Full time
About the Opportunity

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Parkland Retirement Living & Lifestyle Residences. As a key member of our leadership team, you will be responsible for overseeing the provision of quality services that respect the resident's right to individualized planning of services.

Key Responsibilities:

  • Providing leadership and overseeing the provision of quality services that respect the resident's right to individualized planning of services
  • Managing available resources to promote optimal resident and employee satisfaction
  • Overseeing the process to respond to resident inquiries, complaints, and comments
  • Fostering the development of a quality culture that shapes the values, beliefs, and actions of all staff through the application of a continuous quality improvement philosophy
  • Leading the facility management team toward the organizational, facility, and departmental goals and priorities
  • Working with the management team to promote communication and compliance to policies, procedures, and applicable legislation
  • Identifying and managing risk as it applies to the human, physical, and financial resources
  • Promoting and marketing of the facility and its services within the community and surrounding area
  • Ongoing monitoring of facility occupancy and adjustment of marketing strategy and activities to achieve occupancy goals
  • Ensuring established division and department standards are adhered to by all staff

About You

We are looking for a candidate with a strong background in healthcare, business, or hospitality, with a minimum of 5 years of management experience. Previous experience in working with the elderly in long-term care or a seniors' retirement living environment is an asset. You should have a strong understanding of the Etobicoke Region and experience managing in a unionized environment. A diploma in gerontology is also an asset.

About Us

Parkland Retirement Living & Lifestyle Residences is a trusted provider of senior accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by a team of dedicated professionals who create an exceptional resident experience and a positive, fulfilling work environment.