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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to provide technical support to our customers. The ideal candidate will have experience with Windows, Mac, and Linux operating systems.
Key Responsibilities:
- Provide Tier 1 support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues with Windows, Mac, and operating systems
- User Management – account management functions including MAC
- Document and track customer issues in a ticketing system
- Collaborate with the IT team to resolve complex issues
Requirements:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role
- Strong troubleshooting and problem-solving skills
- Microsoft, ITIL Certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
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