Scheduler - Home Support Coordinator

24 hours ago


Whistler, British Columbia, Canada Vancouver Coastal Health Full time
About the Role

Vancouver Coastal Health is seeking a skilled Scheduler to join our Home Support team in Squamish. As a Scheduler, you will play a vital role in coordinating and preparing home support schedules for our clients.

Key Responsibilities
  • Coordinate and prepare home support schedules for clients, ensuring timely and efficient delivery of services.
  • Plan and adjust Community Care Assistant (CCA) schedules in advance, allocating work assignments in accordance with client referrals, care plans, and collective agreements.
  • Respond to inquiries related to the scheduling of Home Support Services, providing accurate and timely information to clients and staff.
  • Utilize online systems and complete documentation to process employee transactions, including employment requisitions, transfers, vacation requests, leaves of absence, and terminations.
  • Maintain accurate timekeeping records for staff, ensuring compliance with organizational policies and procedures.
Requirements
  • Grade 12 education.
  • Two years' recent related experience coordinating, preparing, and adjusting home support schedules, or an equivalent combination of education, training, and experience.
  • Experience in customer service and/or a high-paced call center environment is an asset.
Working with Us

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

We offer a comprehensive benefits package, including MSP, extended health, and dental, as well as municipal pension plan, and opportunities for professional growth and development.



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