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Scheduler - Operations Coordinator
2 months ago
Job Summary
Vancouver Coastal Health is seeking a Scheduler to join the Home Support team in a dynamic and fast-paced environment.
Key Responsibilities
- Coordinate and plan Community Care Assistant (CCA) schedules in advance, allocating work assignments in accordance with client referrals, care plans, and collective agreements.
- Respond to inquiries related to the scheduling of Home Support Services, providing accurate and timely information to clients and staff.
- Utilize online systems to process employee transactions, including employment requisitions, transfers, requests for vacation, leaves of absence, and terminations.
- Maintain accurate timekeeping records for staff, ensuring compliance with organizational policies and procedures.
- Support clients and employees in a high-pressure call center environment, demonstrating excellent communication and problem-solving skills.
Requirements
- Grade 12 education.
- Two years' recent experience in scheduling, coordination, or a related field, or an equivalent combination of education and experience.
- Experience in customer service and/or a high-paced call center environment is an asset.
- Ability to keyboard 6500 keystrokes per hour.
- Working knowledge of applicable collective agreements.
- Demonstrated ability to work under pressure, multitask, and work independently with minimal direction.
- Ability to schedule Community Care Assistants for client visits.
- Ability to take initiative, anticipate potential problems, and take appropriate action.
- Ability to establish and maintain satisfactory work relationships with staff.
- Ability to maintain confidentiality.
- Ability to communicate effectively both verbally and in writing.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
- Demonstrated skill in respectful, diplomatic, and tactful communication.
- Demonstrated ability to remain calm when communicating in difficult situations.
Why Join Vancouver Coastal Health?
Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
Benefits
- Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness supports, including counseling, critical incident, and innovative wellness services, are available to employees and their immediate families.
- Award-winning recognition programs to honor staff, medical staff, and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
