Video Conferencing Expert
2 months ago
Job Summary
The Government of Saskatchewan is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for video conferencing and digital recording technology in various settings.
Key Responsibilities
- Provide tier one support for video conferencing and digital recording technology.
- Schedule, test, and support remote video appearances.
- Identify and analyze desktop, recording, conferencing, and network related incidents.
- Maintain documentation for software and hardware.
- Provide end user training and support.
- Configure new computers and install software.
- Manage end-user devices.
- Support and upgrade computer applications and systems.
- Develop relationships with court services and the judiciary.
Requirements
- Knowledge of desktop and network operating systems.
- Experience with end user devices, Cisco video conferencing, collaboration technologies, digital recording equipment, ITSM best practices, Microsoft 365 platform.
- Strong communication, technical, and problem-solving skills.
- Organizational skills and a valid driver's license.
What We Offer
- Dynamic work environment.
- Competitive salary and benefits package.
- Vacation and inclusive work environments.
- Advancement opportunities.
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