Video Conferencing Expert

2 months ago


Saskatoon, Saskatchewan, Canada Government of Saskatchewan Full time

Job Summary

The Government of Saskatchewan is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for video conferencing and digital recording technology in various settings.

Key Responsibilities

  • Provide tier one support for video conferencing and digital recording technology.
  • Schedule, test, and support remote video appearances.
  • Identify and analyze desktop, recording, conferencing, and network related incidents.
  • Maintain documentation for software and hardware.
  • Provide end user training and support.
  • Configure new computers and install software.
  • Manage end-user devices.
  • Support and upgrade computer applications and systems.
  • Develop relationships with court services and the judiciary.

Requirements

  • Knowledge of desktop and network operating systems.
  • Experience with end user devices, Cisco video conferencing, collaboration technologies, digital recording equipment, ITSM best practices, Microsoft 365 platform.
  • Strong communication, technical, and problem-solving skills.
  • Organizational skills and a valid driver's license.

What We Offer

  • Dynamic work environment.
  • Competitive salary and benefits package.
  • Vacation and inclusive work environments.
  • Advancement opportunities.


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