Client Support Specialist

1 month ago


Saskatoon, Saskatchewan, Canada Government of Saskatchewan Full time
Job Title: Client Support Analyst

Join the Government of Saskatchewan as a Client Support Analyst and play a vital role in providing technical support for the technology used throughout the court system.

Job Summary:

We are seeking a highly motivated and positive individual to provide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in Courtrooms, Correctional centers, RCMP detachments, and Police video suites.

Key Responsibilities:
  • Provide technical support for video conferencing and digital recording technology
  • Coordinate, schedule, test, and support remote video appearances
  • Identify problems and perform root cause analysis for all desktop, digital recording, video conferencing, and network-related incidents
  • Provide and maintain up-to-date documentation and processes for various software and hardware
  • Provide end-user training and support as required
  • Configure new computers and install various software applications
  • Manage end-user devices (laptop, desktop, dictation units, printers, mobile phones)
  • Modify, expand, support, and upgrade computer applications, systems, and hardware for the courts
Requirements:
  • Knowledge of current desktop and network operating systems as well as current commercial software applications used in a networked environment
  • Experience with end-user devices in an enterprise Microsoft-centric environment
  • Knowledge of Cisco video conferencing hardware and software
  • Experience with Collaboration technologies such as Webex, MS Teams, Zoom, Go to Meeting
  • Knowledge of digital recording and audio equipment, For The Record (FTR) software, sound mixers, amplifiers, speakers, microphones
  • Knowledge of internal components and configuration of multi-vendor hardware and peripherals
  • Knowledge of Information Technology Service Management (ITSM) best practices in supporting a growing technology area
  • Knowledge of the Microsoft 365 platform
  • Strong written and oral communication skills
  • Demonstrated technical and problem-solving skills
  • Good organizational skills to coordinate work to meet the court needs
  • A valid and current driver's license
What We Offer:
  • Dynamic, challenging work for talented individuals
  • A competitive salary
  • Comprehensive benefits package including pension
  • Vacation, earned days off (EDO), and other types of leave
  • Inclusive work environments
  • Advancement opportunities

We are committed to workplace diversity and offer a supportive and inclusive work environment.



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