Client Support Analyst

1 month ago


Saskatoon, Saskatchewan, Canada Government of Saskatchewan Full time
Job Description:

The Government of Saskatchewan seeks a highly skilled Client Support Analyst to join its team. This role is a critical part of the Court Technology Unit, providing technical support for the technology used throughout the court system.

As a Client Support Analyst, you will be responsible for providing tier one support to the Ministry of Justice and its partners for video conferencing and digital recording technology. You will also coordinate, schedule, test, and support remote video appearances.

Key responsibilities include:

  • Providing technical support for video conferencing and digital recording technology
  • Coordinating and scheduling remote video appearances
  • Identifying and resolving technical issues with desktop, digital recording, video conferencing, and network equipment
  • Maintaining up-to-date documentation and processes for software and hardware
  • Providing end-user training and support
  • Configuring new computers and installing software applications
  • Managing end-user devices
  • Modifying, expanding, supporting, and upgrading computer applications, systems, and hardware


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