Client Support Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Government of Saskatchewan Full time
About the Role

We are seeking a highly motivated and positive individual to join our team as a Client Support Analyst. This is an exciting opportunity to work with our Court Technology Unit, providing technical support for the technology used throughout the court system.

Key Responsibilities
  • Provide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in courtrooms, correctional centers, RCMP detachments, and police video suites.
  • Coordinate, schedule, test, and support remote video appearances.
  • Identify problems and perform root cause analysis for all desktop, digital recording, video conferencing, and network-related incidents.
  • Provide and maintain up-to-date documentation and processes for various software and hardware, including procedures, user guides, and common problem issues and resolutions in the knowledge base.
  • Provide end-user training and support as required.
  • Configure new computers and install various software applications.
  • Manage end-user devices, including laptops, desktops, dictation units, printers, and mobile phones.
  • Modify, expand, support, and upgrade computer applications, systems, and hardware for the courts.
  • Develop relationships with the members of Court Services and the Judiciary to educate and provide support to everyone on the various technology used within the court system.
Requirements
  • Knowledge of current desktop and network operating systems, as well as current commercial software applications used in a networked environment.
  • Experience with end-user devices in an enterprise Microsoft-centric environment.
  • Knowledge of Cisco video conferencing hardware and software.
  • Experience with collaboration technologies, such as Webex, MS Teams, Zoom, and GoToMeeting.
  • Knowledge of digital recording and audio equipment, For The Record (FTR) software, sound mixers, amplifiers, speakers, and microphones.
  • Knowledge of internal components and configuration of multi-vendor hardware and peripherals.
  • Knowledge of Information Technology Service Management (ITSM) best practices in supporting a growing technology area.
  • Knowledge of the Microsoft 365 platform.
  • Strong written and oral communication skills.
  • Demonstrated technical and problem-solving skills.
  • Good organizational skills to coordinate work to meet the court needs.
  • A valid and current driver's license.
What We Offer
  • A dynamic and challenging work environment for talented individuals.
  • A competitive salary.
  • A comprehensive benefits package, including pension.
  • Vacation, earned days off (EDO), and other types of leave.
  • Inclusive work environments.
  • Advancement opportunities.

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