Client Service Representative

2 months ago

Barrie, Ontario, Canada CIBC Full time

About CIBC

CIBC is a leading financial institution that values its clients and employees. We strive to create a workplace that is inclusive and accessible to all. Our goal is to provide a career, not just a paycheck.

What We Offer

  • We offer a competitive salary, performance-based pay, banking benefits, access to a social benefits program*, a defined benefit pension plan*, and an employee stock purchase plan. We also offer vacation time, wellness support, and Creator of Moments, our recognition program based on points.
  • We provide spaces and technological tools that make it easy to bring together talented individuals to create innovative solutions that improve things for our clients.
  • We foster a culture that encourages the expression of your ambitions through initiatives like our Purpose Day, a paid day off that you can use to invest in your growth and development.

What You'll Be Doing

As a Client Service Representative, you will work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. You will be the first line of support as clients work towards their financial goals.

Key Responsibilities

  • Client Engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem Solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging Technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You're goal-oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Requirements

  • You must be legally eligible to work in Canada in the specified locations and, if applicable, hold a valid work or study permit.

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