Client Service Representative

4 weeks ago


Barrie, Ontario, Canada hearinglife_Canada Full time
About the Role

We are seeking a highly skilled Client Service Administrator to join our team at HearingLife Canada. As a key member of our team, you will be responsible for providing exceptional customer service, managing clinic operations, and ensuring a smooth client experience.

Key Responsibilities
  • Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care and addressing their inquiries with professionalism and warmth.
  • Appointment Scheduling: Manage and adjust clinician schedules, book appointments, and coordinate follow-ups to ensure seamless clinic operations.
  • Clinic Maintenance: Maintain a clean and organized clinic environment, ensuring supplies are stocked and ready for clients.
  • Administrative Support: Assist clinicians with client file management, stock orders, and other administrative tasks to ensure smooth clinic operations.
  • Accounting & Insurance: Process payments, track insurance claims, and manage accounts receivable to maintain accurate financial records.
Requirements
  • At least 2 years of customer service experience
  • Strong organizational skills and ability to manage multiple priorities
  • Experience in Microsoft Excel
What We Offer
  • Competitive compensation package
  • Generous paid time off including 10 days vacation and 10 wellness days
  • RRSP Matching
  • Healthcare and Dental for yourself and dependents
  • Access to ongoing training and development
  • Corporate discounts through Perkopolis and discounted rates to GoodLife Fitness
Equal Opportunities

HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process, please do not hesitate to reach out to a member of our Talent Acquisition team today.



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