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IT Support Specialist

3 months ago


Calgary, Alberta, Canada Tech Quest Solutions Inc Full time
Position Overview

As a Technical Support Specialist at Tech Quest Solutions Inc, you will play a crucial role in ensuring seamless operations within our IT infrastructure. Your expertise will help resolve technical issues and enhance user experience.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years in a similar role
Work Environment
  • Relocation costs covered by employer
  • Willingness to relocate is required
Key Responsibilities
  • Facilitate access to computer networks for users
  • Assist users facing challenges with their computers
  • Research and implement solutions by consulting user guides, technical manuals, and other relevant documents
  • Provide training and advice to users based on identified issues
  • Maintain a log of problems and solutions for reference by other technical support analysts
  • Offer support for business systems, networks, and Internet-related issues
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software
  • Conduct backup and recovery operations for web servers
Employment Details
  • Employment Type: Permanent
  • Language of Work: English
  • Working Hours: 35 hours per week