Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at AXE IT CONSULTING INC. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities:
- Respond to user inquiries and provide timely solutions to technical issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Provide exceptional customer service.
Requirements:
- Bachelor's degree or equivalent experience.
- 1 year to less than 2 years of experience in a technical support role.
Benefits:
- Health care plan.
- Permanent work term.
- English language.
- 40 hours per week.
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