Technical Support Specialist for Food Equipment

3 weeks ago


Drummondville, Quebec, Canada Groupe KOROK Full time

Join Our Team as a Technical Support Specialist

The food equipment industry is captivating, and we are looking for a dedicated individual to join our team.

Key Responsibilities:

  • Guide clients to local service providers for their needs.
  • Delegate tasks (Purchase Orders) to various service providers for warranty services.
  • Ensure timely follow-ups with service providers to guarantee prompt customer service.
  • Provide technical assistance to service technicians in troubleshooting issues.

About Groupe KOROK:

We are a vibrant and expanding private enterprise based in Drummondville. Our three brands, Sipromac (vacuum food packaging), Hot Rocks (pizza ovens), and Fours Picard (bakery and rotisserie), have been industry leaders for over 60 years.

All our products are crafted in our Drummondville facility and are recognized across North America for their quality and reliability.

Our ambition is to emerge as the most innovative manufacturing entity in Canada, establishing ourselves as a flagship in Quebec by pioneering new technologies and products.

Expect to collaborate with dynamic individuals who embrace challenges and take calculated risks. Our team is characterized by self-assurance, an entrepreneurial mindset, and a commitment to personal growth, allowing everyone to pursue their projects with independence and creativity.

Qualifications:

  • Bilingual in French and English, both spoken and written, at an intermediate level.
  • Experience in the manufacturing sector is advantageous.
  • Familiarity with an ERP system (such as Genius) is a plus.
  • Proficient in computer applications, particularly Microsoft Office.
  • Strong focus on customer experience.


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