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Position Overview
Sector: Claims / Administration / Hybrid (remote + office) / Full-time
This role primarily involves remote work with occasional in-office attendance for team meetings and training sessions.
You will be expected to work a 35-hour week, Monday to Friday, with shifts scheduled between 7 a.m. and 8 p.m. We are particularly interested in candidates who can accommodate later shifts, ideally from 10 a.m. onwards.
Are you recognized for your exceptional customer service skills and your capacity to manage diverse inquiries? Do your organizational abilities and efficiency set you apart? If you enjoy learning and thrive in a dynamic environment, this position could be a great fit for you.
As a Claims Administration Representative within the Dealer Services team, your responsibilities will include:
- Serving as the initial point of contact for the claims division;
- Managing incoming communications, including emails and phone calls;
- Assisting customer service by handling inquiries;
- Evaluating incoming requests and informing the appropriate personnel;
- Coordinating follow-ups with various departments (Claims, Customer Service, Accounts Payable);
- Receiving and validating invoices related to extended warranty agreements;
- Processing payments upon receiving written approval from the adjuster, via credit card or cheque;
- Reconciling credit card transactions;
- Assigning claims to adjusters;
- Performing additional essential tasks as required.
Ideal Candidate Profile:
- Minimum of 2 years' experience in customer service and administrative roles;
- Strong commitment to customer service and problem resolution;
- Proficient in Microsoft Excel, Access, and Word;
- Ability to collaborate effectively within a team and manage stress;
- Excellent prioritization and multitasking skills;
- Demonstrated time management and stress management capabilities;
- Advanced proficiency in both spoken and written English and French, with a significant portion of daily tasks conducted in English. This includes bill payments, communication (telephone/email), and reconciliation, often involving unilingual English-speaking clients and external partners across Canada.
- Willingness to work evening shifts as required.
Join the Claims team at iA Financial Group and take the next step in your career.
