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Senior HR Advisor
2 months ago
About the Role
The Senior HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.
Key Responsibilities
- Client Engagement
- Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
- Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
- HR Expertise
- Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates.
- Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
- Case Management
- Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
- Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
- Performance Metrics
- Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
- Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.
Requirements
- Qualifications
- CHRP/CPHR/CHRL designation is mandatory.
- Experience
- 5+ years of relevant experience.
- Skills
- Excellent communication skills.
- Ability to juggle multiple tasks, prioritizing your workload accordingly.
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
Why Work for Peninsula?
- Benefits
- Enhanced Benefits with Health and Dental Coverage.
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program.
- Work Environment
- Downtown Location.
- Vacation Days increase after 2 and 5 years' service.