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Senior HR Advisor

2 months ago


Vancouver, British Columbia, Canada Peninsula Canada Full time

About the Role

The Senior HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Key Responsibilities

  • Client Engagement
    • Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
    • Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
  • HR Expertise
    • Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates.
    • Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
  • Case Management
    • Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
    • Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
  • Performance Metrics
    • Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
    • Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.

Requirements

  • Qualifications
    • CHRP/CPHR/CHRL designation is mandatory.
  • Experience
    • 5+ years of relevant experience.
  • Skills
    • Excellent communication skills.
    • Ability to juggle multiple tasks, prioritizing your workload accordingly.
    • Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.

Why Work for Peninsula?

  • Benefits
    • Enhanced Benefits with Health and Dental Coverage.
    • We offer a Registered Retirement Savings Plan (RRSP) Matching Program.
  • Work Environment
    • Downtown Location.
    • Vacation Days increase after 2 and 5 years' service.