Injection Molding Field Technician

4 weeks ago


Montreal, Quebec, Canada ENGEL Full time

Job Title: Injection Molding Field Technician

Company: ENGEL

Job Overview

The Injection Molding Field Technician is responsible for executing on-site operations, including the installation of equipment, conducting repairs, and providing customer training as required.

Key Responsibilities

  • Diagnoses and repairs injection molding machinery and robotic systems to ensure peak functionality.
  • Conducts safety inspections on equipment and trains clients on correct usage.
  • Addresses customer-related concerns, such as parts replacement and control system troubleshooting.
  • Educates fellow technicians and operators on equipment maintenance and safe operational practices.
  • Collaborates with support teams to resolve field-related challenges and submits regular updates to the Service Manager.

Educational and Training Requirements

  • High School Diploma is mandatory
  • Associate's or Bachelor's degree is preferred

Experience

A minimum of 5 years in troubleshooting injection molding systems or relevant field service experience.

Skills and Competencies

  • Ability to interpret blueprints, schematics, and troubleshoot various system components.
  • In-depth experience with injection molding machinery and expertise in multiple technical domains.
  • Strong comprehension of the injection molding process with a systematic troubleshooting approach.
  • Familiarity with microprocessor programming and various materials utilized in molding.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Capability to manage difficult customer interactions with professionalism.
  • A collaborative team player with a positive demeanor, able to work autonomously and efficiently resolve customer challenges.
  • Experience with ENGEL machinery and robotic systems is a plus.
  • Effective use of internal resources for swift problem resolution.
  • Able to operate independently with minimal administrative support.


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