Injection Molding Field Technician
4 weeks ago
Job Title: Injection Molding Field Technician
Company: ENGEL
Job Overview
The Injection Molding Field Technician is responsible for executing on-site operations, including the installation of equipment, conducting repairs, and providing customer training as required.
Key Responsibilities
- Diagnoses and repairs injection molding machinery and robotic systems to ensure peak functionality.
- Conducts safety inspections on equipment and trains clients on correct usage.
- Addresses customer-related concerns, such as parts replacement and control system troubleshooting.
- Educates fellow technicians and operators on equipment maintenance and safe operational practices.
- Collaborates with support teams to resolve field-related challenges and submits regular updates to the Service Manager.
Educational and Training Requirements
- High School Diploma is mandatory
- Associate's or Bachelor's degree is preferred
Experience
A minimum of 5 years in troubleshooting injection molding systems or relevant field service experience.
Skills and Competencies
- Ability to interpret blueprints, schematics, and troubleshoot various system components.
- In-depth experience with injection molding machinery and expertise in multiple technical domains.
- Strong comprehension of the injection molding process with a systematic troubleshooting approach.
- Familiarity with microprocessor programming and various materials utilized in molding.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Capability to manage difficult customer interactions with professionalism.
- A collaborative team player with a positive demeanor, able to work autonomously and efficiently resolve customer challenges.
- Experience with ENGEL machinery and robotic systems is a plus.
- Effective use of internal resources for swift problem resolution.
- Able to operate independently with minimal administrative support.
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