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Service Coordinator

2 months ago

Montreal, Quebec, Canada Plan Group Full time
Service Coordinator, Bilingual

We are seeking a highly organized and detail-oriented Service Coordinator, Bilingual to join our team. As a key member of our service department, you will be responsible for providing exceptional support to our customers and internal teams.

Key Responsibilities:
  • Provide timely and effective support to the service team and national projects
  • Prepare and review service agreements, ensuring accuracy and completeness
  • Manage customer and supplier files, ensuring up-to-date information and follow-up on outstanding matters
  • Respond to customer inquiries and requests through various channels, including email and phone
  • Assign tasks to the technical team, ensuring efficient and effective resolution of customer issues
  • Provide regular customer feedback and updates on service requests
  • Prepare and process invoices, ensuring accuracy and compliance with company policies
Requirements:
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Bilingualism (English and French) with excellent written and spoken skills
  • Proficient in Microsoft Office suite
Preferred Qualifications:
  • Experience in customer service and office automation
  • DEP/technical diploma in office automation, administration, or related field
  • Experience in structured cabling network or related field
What We Offer:
  • A dynamic and supportive work environment
  • A competitive salary based on experience
  • Group insurance program after 3 months at company expense
  • Group life insurance (optional, at employee's expense)

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that only those who will be considered for an interview will be contacted. Accommodations for applicants with disabilities will be made during the recruitment process.